Shipping and Returns

You can depend on Little America.

Little America sells a wide variety of English materials all over Japan. We carry English materials appropriate for all levels, from preschool to adults. We are here to serve you and will ship your order within 48 hours of receipt of your order form on weekdays.

Feel free to order using any of the following methods:

PAYMENT METHOD

There are four types of payment methods:

1. Cash on Delivery service (C.O.D) method

The customers who choose this type of method can pay by cash upon receipt of delivery. The service charge from the carrier is 385 yen per order. Putting the request date and time is recommended when filling out the order form.

2. Credit card payment method

We can accept two types of credit cards: JCB and AMEX (American Express).

Orders via credit cards will ONLY be accepted for Internet purchases. Credit cards are not acceptable via phone and fax orders.

3. Orders via PayPal

Via PayPal, we can accept various types of credit cards : VISA, Master, JCB, AMEX (American Express), etc.

Orders via PayPal will ONLY be accepted for Internet purchases. Credit cards are not acceptable via phone and fax orders.

4. Bank transfer through

Nishi Nihon City Bank and Post Bank

Please remit to:

Nishi Nihon City Bank

Branch Name: Hirao Branch
Account Type: Ordinary Deposit
Account Number: 0205833
Account Holder: Little America Company

Post Office Bank

Code:   17480
ID Number:   25384171
Branch Name:   748
Branch Number: 748
Account Type: Checking Account
Account Number:  2538417
Account Holder: Little America Company

Please burden bank transfer fee at your expense.

Little America will cancel orders when bank payment methods are not transfered within one month. Then customers are welcome to re-order.

SHIPPING CHARGES

Shipping charges are 770 yen for anywhere in Japan. Shipping is FREE when the total amount of the purchase is over 10,000 yen after any discounts.

DISCOUNT SYSTEM

All customers are eligible to receive discounts.

  • All mail order customers: 10%
  • All TEMI members: 20%. For more information Click here

CANCELLATION

If the wrong product or a damaged product is delivered to you, we will replace the product(s) and cover all shipping charges. Please FIRST email or call us so we can receive the information from you. Returns may be accepted C.O.D. after we receive your email or phone call. We also accept reasonable cancellations, but please understand that you must absorb the shipping and bank transfer charges in this case.

All product returns are subject to the following conditions:

1. You have not used the product
2. You notify Little America within 7 days from the date of delivery
3. You return the product within 15 days from the date of delivery

Please return the product to the following address:

Mail Order Service, Little America, Inc.
3-6-21 Ozasa, Chuo-ku, Fukuoka-shi 810-0033

NOTES

  • We cannot offer discounts on textbooks (except the Challenge Book Series).
  • Due to variations in international currency and shipping rates, all prices are subject to change without notice.
  • If an item is out of stock, we will contact you and delete the item from your order. When the item is in stock, we will advise you so you may reorder the item.
  • If your order is over 10,000 yen, you will receive a present from Little America.